It means that either support period for entered license code has expired or that entered license code is invalid.

1) Please double check that you’re entering correct item purchase code – copy and paste it from license.txt (can be obtained from downloads section in your codecanyon.net profile)

2) if you’re copying it from the license file and it does not validate – most likely support period has ended. You can see if your support is still valid also in your downloads section on codecanyon.net (image below)


If support is expired – you have 2 options now:
1) extend or purchase basic support extension from Envato marketplace, which will then re-enable the ability to post basic support questions for you, or

2) purchase premium support package from us here

If your support period is still valid, and you still can’t post a support ticket – please send email to [email protected] and include item purchase code you’re having issue.