We’re very sorry to hear that you’re not satisfied with our product!
Unfortunately, since all our products are digital – there are very specific cases when & why you can get refund for your purchases on Envato marketplaces. Please read them here: https://themeforest.net/page/customer_refund_policy
If you feel that your reason for refund is within applicable refunds terms – please request the refund through the codecanyon marketplace as explain on the link above.